MANATEE COUNTY (WSNN) – 911 operators are always heard, rarely seen, but their voice could save your life.
During National Public Safety Telecommunications Week, Manatee County recognized their ‘first’ first responders for their ability to act fast and manage high-stress situations.
These operators are the lifeline supporting firefighters, paramedics, and police officers with information.
Last month, was the business month in four years for answering more than 23,000 emergency calls.
“You really have to have that empathy for the callers,” Senior Manatee County 911 Operator, Katelyn Hutcherson said. “Cause they’re not calling us just to talk, they’re calling us on what is perceived as the worst day of their life. So you really have to understand that and put yourself in their shoes to be able to work through the calls.”
Their busiest hour average between 5 to 6 pm. And Manatee County’s 911 center averages close to 850 calls a day.
From March last year to mid-April this year, the center received more than 2,400 COVID-related calls.
Remember, when you call 911, know your location.
